Refund & Cancellation Policy

Preemp delivers a proprietary AI naming and verification service. Because our deliverables (generated names, deep-checks, and reports) are irreversibly rendered the moment credits are spent, our refund policy follows an Action-Based Service Delivery model. Please read this policy carefully before purchasing.

1. Studio Subscriptions (Monthly)

Cancel anytime: You may cancel your Studio subscription at any time from Billing → Manage Plan. Your plan stays active until the end of the current paid period; no further charges will occur.
No pro-rated refunds: Once a monthly billing cycle has begun, the fee for that cycle is non-refundable. This reflects the immediate provisioning of monthly credits and premium features.
Unused credits: Any remaining credits stay yours until the end of your paid period.
Accidental renewal: If a Studio subscription renews within 24 hours of your first log-in on the new cycle and no credits have been spent in that new cycle, contact us and we'll refund the renewal in full.

2. Launch (One-Time — $19 USD)

Before any credits are spent: Full refund available within 7 days of purchase.
After credits are spent: Non-refundable. Generating names, running deep-checks, or exporting a report constitutes irreversible delivery of the digital service.

3. Top-Up Credit Packs

Before use: Full refund available within 7 days of purchase if none of the credits from the pack have been spent.
After use: Non-refundable, even partially. Credits from a pack are consumed on a first-in-first-out basis.
Expiry: Top-ups follow your active plan's expiry and rollover rules.

4. Explore (Free Trial)

The Explore plan is free and requires no payment. There is nothing to refund. You can stop using the service at any time.

5. How Cancellation Works

Go to App → Billing → Manage Plan and click Cancel subscription.
You'll immediately see an in-app confirmation, and receive a confirmation email listing the exact date your access ends.
Your plan remains fully active until that date. You keep all remaining credits during that time.
After the end date, your account automatically returns to the free Explore tier — your projects, brand kits, and history are preserved subject to plan-based retention rules.

6. How Refunds Are Issued

All eligible refunds are issued to your original payment method through our payment processor (Paddle, acting as merchant of record).
Refunds typically appear on your statement within 5–10 business days, depending on your bank.
You'll receive a confirmation email with the refund amount, reference number, and a link to your billing history the moment the refund is processed.
Chargebacks or bank-initiated disputes will be reviewed under the same criteria as a support request; opening a dispute before contacting us may delay resolution.

7. Exceptions

We may issue a discretionary refund or credit outside the rules above if:

Preemp experienced a verified service outage that prevented you from receiving the deliverable you paid for.
A billing error resulted in a duplicate charge.
Applicable consumer-protection law in your jurisdiction requires it (e.g. EU/UK statutory rights before digital delivery begins).

8. Requesting a Refund

Email info@preemp.com from the address on your account with your order or invoice number and a short reason. We respond to every request within 2 business days.

Contact

Questions about this policy? Reach us at info@preemp.com. For our full agreement, see the Terms of Service.